With a career spanning over 18 years, I bring a wealth of experience in technical support, workforce management, and business execution. I began my journey as a Technical Support Representative from 2006 to 2010 before transitioning to Workforce Management, where I managed real-time service levels. In 2011, I was promoted to oversee the Command Center, focusing on optimizing performance in real time.
By 2014, I had expanded my role to include forecasting and scheduling while also taking on part-time work as a Virtual Assistant. In 2016, I moved to a new company as a Contact Center Planning Analyst, where I concentrated on capacity planning and resource management. Most recently, in December 2023, I was promoted to Business Execution Consultant, where I specialize in planning and forecasting for Learning and Development resources, ensuring that training needs are met effectively.
I’m eager to apply my extensive background and strategic insights to new challenges and contribute to your organization’s success.
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