Hi! My Name is ----------- ----------- -----------.
I have more than 9 years of call center experience and I can definitely work with minimal supervision. I do have a strong knowledge with Microsoft Office applications (Word, Outlook, Excel, etc.) I also specialize in hardware and software skills for basic troubleshooting for computers or applications. Given that, I also have a good communication skills that most of the clients needs for their business as I can provide a good customer experience. I was also assigned as SME (Subject Master Expert) to help agents with their VOC, AHT, Transition Sales and other criteria to achieve. It was a challenge for me but I enjoyed it through hard work and experience, with this I can make sure that I can complete any task given to me with accuracy and efficiency.
On top of everything I mentioned, I also have a high level of analytical skills that can definitely help when running operations on a daily basis.
