Customer Service & Support – Extensive experience in handling customer inquiries, issue resolution, and account management from roles in customer support and quality assurance. Strong ability to maintain high service quality and customer satisfaction.
Administrative & Virtual Assistance – Skilled in order processing, inventory management, data entry, and correspondence from experience as an Administrative Staff (Virtual Assistant).
Billing & Revenue Cycle Management – Expertise in insurance claims processing, medical billing, and patient documentation, ensuring compliance with healthcare regulations in the Revenue Cycle Specialist role.
Content Moderation & Policy Compliance – Ensured platform integrity and user safety by monitoring and reviewing user-generated content, identifying policy violations, and collaborating on process improvements.
Quality Assurance & Performance Improvement – Experienced in evaluating service interactions, analyzing trends, and providing actionable feedback to improve agent performance and customer experience.
Technical & IT Support – Knowledge of hardware troubleshooting, network maintenance, and IT peripherals management from internship experience.
Communication & Problem-Solving – Strong ability to interact professionally with customers, resolve disputes, and coordinate with internal teams to optimize workflows and service efficiency.
