Hi! I'm Brenda, a Customer Service and Sales Specialist with over 8 years of experience in the BPO industry, providing excellent customer support, sales assistance, and account management.
I have extensive experience handling inbound and outbound calls, assisting customers with inquiries, resolving concerns, promoting products and services, processing orders, and building strong customer relationships. I am skilled in delivering excellent customer service, managing high call volumes, achieving sales targets, and ensuring customer satisfaction through professionalism, empathy, and effective communication.
Services I Offer:
• Customer Support (Phone, Email, Chat)
• Sales & Upselling
• Lead Generation
• Account Management
• Order Processing
• Data Entry & Documentation
• Customer Retention & Complaint Resolution
Tools:
• CRM Systems
• Microsoft Office
• Google Workspace
• Dialer Systems
• Ticketing Systems
• Communication Platforms
Core Skills:
• Customer Service Excellence
• Sales & Upselling
• Lead Generation
• Communication & Active Listening
• Problem Solving
• Negotiation Skills
• Attention to Detail
• Time Management
• Relationship Building
I am dependable, organized, detail-oriented, and committed to delivering high-quality support while helping businesses improve customer satisfaction, strengthen client relationships, and drive sales growth.
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