An experienced Operations and Digital Marketing Manager with over 20 years in IT and Operations, specializing in business process improvement, digital project management, and customer-centric service delivery. Extensive experience managing cross-functional teams and implementing systems that optimize workflow, improve KPIs, and enhance client satisfaction. Skilled in coordinating complex projects across logistics, engineering, finance, and operations functions to ensure smooth, efficient processes and adherence to service level agreements (SLAs). Proficient in digital marketing strategies, managing social media ch-----------ls, and handling end-to-end project execution, especially in web development. This blend of operations, IT management, and digital marketing experience positions me as a strategic asset for real estate firms seeking to enhance operational efficiency and drive digital growth.