Nearly 10 years’ experience in customer service/client care roles for business solutions, technology and professional services providers, with exposure in the airline, entertainment, utilities and IT and software industries. Key strengths would include business process writing, communication and detail orientation. A valuable team player who loves to collaborate. Consistent in exceeding target metrics and is dedicated to spending time, effort, and energy to learn anything that would guarantee internal and externa customer satisfaction.A strong communicator who has critical and strategic thinking and is adept at root-cause analysis and has great organizational skills. Someone who requires minimal to no supervision when working, a fast-learner and is passionate about creativity and thrives in complex and challenging situations. Great at solving problems creatively and using diplomacy and persuasion skills to achieve win-win outcomes.
