My name is Jonel and currently in the Philippines. I had work in an American call center in the Philippines as a SDR B2B, Back Office Support, Customer Support and Sales Representative (Financial, Travel account and Towing Service for more than 11 years in total.
Work in BPO Industry.
I worked with customers and business owner to understand their needs and provide excellent service, critical thinking to break down problems , evaluate solutions and make decisions. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Handled day to day activities ensuring high levels of productivity and progression making sure that goalwas met. I listened actively to customers, handled concerns quickly and escalated major issues to supervisor, also I have offered friendly and efficient service to all my customers and handled challenging situationa with ease.
I am very flexible, fast learner and can get things done even before the set deadline. I am knowledgeable in Microsoft Office (MS Word, MS Powerpiont,MS Excel) and Google Docs. I have enough experience with email handling and client communication. Also, I have experience with these following tools. (Skype, Telegram, Teams, and Openphone.
If you want me to help you out with your company then just send me a message!
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