I'm an IT Systems Engineer with experience in assisting members of a large-scale company with i----------- resolution or service request management. I systematically interpret user problems and identifies solutions and possible side effects. Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
I also work part-time as a Quality Assurance Engineer with experience in testing and evaluating new and existing programs to identify and help remove bugs, glitches, and other user experience issues. I develop test plans to test new and existing software, debug code, and improve the usability of software programs. I work well and coordinate regularly with the development team to produce top-quality software.
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