Hi! My name is ----------- from Philippines, and I’d love to take a couple of minutes to tell you why hiring me will a benefit to your organization.
I have worked as a call center agent for the last 3 years and 4 months. My last job was at Concentrix as Customer support Representative for a healthcare account. I've also been with VXI, a BPO company, as a Technical Support Representative at AT&T (voice account) and Customer Chat Support for Aliexpress (non- voice). Additionally, I've been with a lead generation campaign that handles outbound calls or cold calling.
In this roles, I assisted customers with technical concerns regarding their internet, TV cable, and VOIP services. I performed troubleshooting steps with customers to resolve their issues and scheduled appointments for technicians if necessary using CRM. Additionally, I explained their bills and processed payments upon customer request. I also processed orders for faulty equipment that needed replacement. I explained their plan benefits and coverage. As well as claims, prior authorization, prescriptions copay and processed monthly premium. Assisted customer regarding their order status, return and refunds inquiry. Throughout all interactions, I provided excellent customer service by acknowledging concerns, empathizing, and reassuring customers of a quick resolution.
I excel at communication and interpersonal skills as well as problem-solving.
As a BPO employee for more than 3 years, I am confident that I am skilled and knowledgeable enough when it comes to handling different customers concern. I have knowledge in using CRM, MS Teams, Slack, Microsoft Applications, soft phone and chat platforms.
So if you're looking to enhance customer satisfaction, improve service efficiency, and build strong customer relationships, I'm the right person for the job.
I look forward to meeting you and discussing how I can be of value to your company.
Thanks!
