As an experienced Assistant Manager of 4 years, and working in BPO for more than a decade, I have a proven track record of increasing efficiency with my team's productivity , Quality above 98%, and improving customer satisfaction. I have a deep understanding of call center operations, from team management to customer service, and I`m adept at motivating and leading teams to success. My commitment to driving growth and efficiency has enabled me to make a lasting impact on the bottom line.”