Dedicated and versatile professional with 10 years of experience in the global market, bringing a strong background in customer support, team leadership, training, and quality assurance. Proven ability to lead and coach virtual teams, manage escalations, and deliver excellent customer experiences. Former Senior Training Specialist and Quality Analyst with hands-on experience in onboarding, performance monitoring, SOP development, and workflow optimization. Started as an ESL teacher, building strong communication and empathy skills that carried into roles as a Customer Support Agent and beyond. Tech-savvy and highly proficient in tools like Zendesk, Notion, Slack, and other CRM systems. Known for being adaptable, p-----------ctive, and passionate about continuous improvement in fast-paced environments.
