With over 4 years of experience as a Short-Term Rental Virtual Assistant, I specialize in supporting property managers and owners with the overall day-to-day operations of vacation rentals. I have experience managing 100+ short-term rental listings based in Orlando, Florida, overseeing guest communications, reservations, calendars, pricing, listing management, guest concerns, maintenance coordination, damage claims, dispute resolution, review removal requests, and other operational tasks.
Short-Term Rental Management: Experienced in managing listings on platforms like Airbnb and VRBO, I focus on maximizing occupancy and revenue through strategic oversight and planning. I’m also proficient in using management tools such as Hostaway, Hospitable, and Uplisting to streamline operations and automate workflows.
Guest Support: I’m dedicated to delivering exceptional service by promptly addressing inquiries, resolving guest concerns, sending emails, and ensuring a seamless experience for all guests
Claims Management: Experienced in handling damage claims, reimbursement requests
Calendar Management: I meticulously manage calendars to prevent double bookings, maintain up-to-date rental and cleaning schedules, and ensure smooth check-ins, check-outs, and cleaning operations.
Administrative Support: Highly organized in handling tasks such as sending emails, sending invoices, maintaining records, and managing day-to-day office duties, I strive to streamline operations and support overall efficiency.
Price Optimization: Using dynamic pricing tools like Pricelabs, I optimize pricing strategies to enhance both revenue and occupancy rates.
Account and Data Management: Skilled in managing accounts, preparing financial reports, and utilizing tools like Google Sheets, Dropbox, and Google Drive for effective data management.
Communication and Coordination: I excel in communication across various platforms, including WhatsApp Telegram, Outlook, Basecamp, and Slack, coordinating seamlessly with cleaning teams, maintenance staff, and property owners.
In addition to my expertise in rental management, I bring a broad range of skills as a General Virtual Assistant. I am adept at handling diverse tasks such as email management, scheduling, content creation, research, and other administrative duties. My proactive and detail-oriented approach ensures that all aspects of your business are managed with precision and care. I am committed to providing reliable support, enhancing your operations, and contributing to your success.
