Customer Service & Virtual Assistant Professional | Telecom | Billing | Retention | Admin Support
I am a dedicated Customer Service and Virtual Assistant professional with hands-on experience supporting two of the biggest U.S. telecom brands — AT&T and Comcast Xfinity. I have handled billing, technical support, retention, collections, and sales in a fast-paced remote BPO environment, consistently delivering results and keeping customers satisfied.
I am a Business Administration graduate majoring in Operations Management and a former honor scholar — so I don't just work hard, I work smart. I bring strong analytical thinking, attention to detail, and a people-first approach to everything I do.
What I can do for you:
Manage customer inquiries, complaints, and escalations professionally
Handle billing, account management, and payment concerns
Provide administrative and data entry support
Manage emails, schedules, and CRM documentation
Sell and upsell products and services through consultative communication
Work independently with minimal supervision across U.S. time zones
I am fully set up for remote work with a stable internet connection, a dedicated workspace, and flexibility with schedules and time zones. I treat every client's business like my own — with full commitment, clear communication, and zero need for micromanaging.
If you are looking for someone reliable, experienced, and results-driven — I am ready to get to work.
