2+ years Medical Administrative Support
2+ years Insurance Verification & Benefits Coordination
2+ years Patient Intake & Scheduling Support
3+ years Sales & Business Operations Support
2+ years Logistics Coordination, Vendor & Dispatch Coordination
Hello there, I’m Glenn from the Philippines. I'm an Executive Virtual Assistant with 6+ years of experience helping healthcare providers and businesses stay organized, efficient, and on track with their day-to-day operations. I've supported clinics with patient intake, insurance verification, scheduling support, records handling, and coordination with insurance providers while maintaining confidentiality and professionalism. Outside healthcare, I've supported business owners, logistics operations, and customer service teams by handling administrative tasks, customer support, high-volume order processing, vendor coordination, inventory monitoring, logistics coordination, and business operations support.
What I can help you with:
Executive virtual assistance
Healthcare administrative support
Patient intake coordination
Insurance verification
Prior authorization processing
Medical claims processing
Ensure HIPAA compliance
Manage and sort incoming patient referrals
Coordinate outgoing referrals to specialists
Patient education on insurance coverage & eligibility
Customer service support (email, phone, chat)
Calendar management
Schedule patient appointments
Return patient calls and messages in a timely manner
Order processing & order tracking
Order fulfillment coordination
Logistics coordination & shipment tracking
Inventory monitoring & stock replenishment
Vendor coordination
Supplier sourcing & communication
Coordinate payments with vendors & suppliers
Follow up with warehouses, transport providers, freight forwarders, suppliers
Maintain accurate logistics records & tracking updates
Track shipments, deliveries, and freight movements
Monitor delivery schedules and resolve shipment
CRM data entry & database management
Lead generation & online research
Spreadsheet & report management
Sales operations support
Business operations support
Documentation & records management
Assist in reviewing existing business processes & suggest improvements
Process documentation and creating SOPs
Tools I'm proficient at:
Elation Health, Availity, UnitedHealthcare, Blue Cross Blue Shield Association, Aetna, Cigna, Humana, Medicare, Asana, Notion, Trello, ClickUp, Monday, Hubspot, JMS (Jet Management System), J&T Courier Mobile App, Zoom, Slack, Ring Central, Microsoft Teams, -----------, Slack, Viber, Whatsapp, Canva, CapCut, Adobe Photoshop, Calendly, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive), Grammarly, Docusign, Pandadoc, VPN, Hubstaff, Time Doctor, ChatGPT, Google Gemini, Open AI, CoPilot, Claude AI, Jasper AI
My Availability
I am available to work full-time, part-time, or 10–15 hours weekly depending on your business needs. I am also flexible working in US time zones, including Australia, UK, EU, and Canada time zones.
Why work with me:
I am highly organized and detail-oriented
Familiar with medical terminologies
With proven medical office or healthcare experience
Knowledge of US healthcare system and insurance processes
With strong English communication skills (written and verbal)
Able to commit to a long-term, full-time role
Professional, calm, and empathetic demeanor when handling patient inquiries & complaints
I take accountability and pride in supporting both patients and clinic operations
Invite me for an interview.
If you’re looking for a reliable online assistant who can support your business operations and help keep things running smoothly, message me and let's chat soon.
English Speaking, Computer Literacy, English Proficiency, Dispatching, Outbound Calls, Social Media Content Creation, Lead Generation, Operation Management, Claims Processing, Electronic Health Record, Customer Support, Phone Support, Healthcare, Medical Services, Communication, Phone Support
Verified
