I have 13 years of BPO experience in which I had the opportunity to grow my customer support skills, QA auditing skills, Administrative skills as well as Reporting Analyst skills. I've worked with a lot of ticketing platforms such as Kustomer, Gladly, Zendesk. I've also worked with Shopify, Shipmonk, NetSuite. I also have an exceptional understand of how Google Sheets works as well Google Docs, Google Slides. I also have 2 years of managing people with my current role as a Shift Lead
