Customer Service Experience: 15 years
Experience with Shopify: 4 years
Chat, Phone, and Email Support Experience: 7 years
Social Media Moderator: 5 years
Previous Employers:
Concentrix and Panasiatic Call Centers - Customer Service and Technical Support Representative for telecom brands in the USA - Xfinity and AT&T
E-commerce, Airbnb, and Dropshipping companies via UPWORK (Customer Support):
Givensus LLC
Capital Research International, Inc.
Reap and Sow Media
Elite Scale LLC
Sullivan Jewelry
Education Level: Associate's Degree (3 years in Information Technology)
Technical Skills: Computer skills · Data entry · Email management software · Communication tools. Digital Literacy. Social Media Platforms. Critical thinking. Problem-solving.
I have experience using software tools such as Shopify App, Slack, Help Scout, Reamaze, FreshDesk, LiveChat, Avaya, ACSR, Zendesk, Intercom, Hubstaff, Zoom, etc.
Adaptability:
Having worked for various companies over the years, I have developed the ability to work in dynamic environments and adapt to changes effectively. I recognize the inevitability of change and am committed to continuous learning and growth.
Communication Skills:
As a customer service associate, I place great emphasis on effective communication as a means to retain customers. Understanding their concerns, providing optimal solutions, and delivering a delightful experience are paramount. Additionally, I strive to exhibit friendliness, empathy, and the ability to provide prompt, efficient, and confident responses and solutions. Transparently setting expectations and articulately explaining solutions are key elements in building trust, especially in scenarios where the company may have shortcomings. Furthermore, I consistently demonstrate respect and professionalism, even in challenging customer interactions.
Experience and Expertise: Email, Chat, Social Media Management, and Phone Customer Support, Order Fulfillment, Refunds, Retention, Marketing, Social Media Moderator, and Data Entry.
