10 years of combined experience in sales and a proven track record in coaching and training
consultants to enhance call handling skills and improve customer service experience.
Experienced in managing key performance indicators (KPIs) such as customer satisfaction,
issue resolution, first call resolution, and average handling time to drive team performance.
Adept at overseeing shrinkage, schedule adherence, and productivity of a team. Skilled in
conducting performance reviews, participating in business reviews and handling escalated
calls to ensure customer satisfaction. Strong expertise in customer retention, up-selling,
and providing exceptional service. Experienced in teaching especially on how to handle
difficult customers by using CARE approach. Seeking a challenging role to leverage skills in
achieving sales, enhancing customer experiences, and contributing to business growth.
