Customer Support Specialist | Shopify | Email & Chat Support | Gorgias | Order & Returns Expert

Hi, I’m Lelyn—a Customer Support Specialist with hands-on experience handling high-volume email and chat support for e-commerce brands.

I specialise in:

Managing customer inquiries via email and chat
Order tracking, cancellations, refunds, and replacements
Resolving complaints with empathy and efficiency
Using tools like Shopify, Gorgias, and similar platforms
Maintaining fast response times while ensuring customer satisfaction

In my previous roles, I’ve handled daily customer concerns such as missing items, damaged products, and return requests—always aiming to provide clear solutions and a positive customer experience.

I’m detail-orientated, reliable, and comfortable working in fast-paced environments with high ticket volume. I can follow SOPs, adapt quickly, and communicate professionally with customers.

I’m currently looking for a long-term opportunity where I can contribute to improving customer satisfaction and support operations.