Results-driven professional with almost 3 years of experience in the BPO industry, including 10 months as a Customer Service Representative and nearly 2 years as a Subject Matter Expert (SME). Skilled in customer support, problem-solving, process improvement, team assistance, and handling complex concerns in a fast-paced environment.
Additionally, I have almost 2 years of experience as a Renewal Data Analyst, specializing in data management, account renewals, reporting, accuracy verification, and administrative support. Known for being detail-oriented, adaptable, and capable of working independently while maintaining high-quality results and strong customer satisfaction.
