Hello! I’m a versatile customer support and operations professional with 9+ years of experience across customer service, technical support, operations analysis, and virtual assistance. I bring strong communication skills, attention to detail, and a consistent track record of exceeding metrics while delivering excellent customer experiences.
Experience
Practice Teacher for 1 year
During my internship, I served as a Practice Teacher, applying theoretical knowledge in a real world classroom setting. I developed lesson plans, managed classroom dynamics, and evaluated student performance while strengthening communication and leadership skills.
Customer Service Associate at Amazon for 6 months
Provided chat and email support for Amazon UK customers, assisting with order inquiries, returns, complaints, replacements, and refunds. Recognized as the #1 seasonal agent for outstanding performance and customer service excellence.
Technical Support and Customer Service Representative for 6 years
Delivered phone, chat, and email support for mobile services and business clients. Troubleshot technical issues, handled escalations, analyzed connectivity problems, and ensured high quality resolutions. Consistently recognized as a Top Agent for exceptional performance.
Operations Analyst for 3 years
Supported team leads and managers by compiling and analyzing metrics, generating reports, and monitoring operational performance. Managed agent flagging, scheduling updates, and performance tracking. Awarded GOAT and Extra Mile Award for operational excellence.
Virtual Assistant and Customer Service Associate for 17 months
Handled high volume email support including order issues, returns, exchanges, refunds, and product inquiries. Maintained strong metrics with minimal supervision while delivering empathetic, detailed, and solution focused responses.
Tools and Platforms
Customer Support and Ecommerce:
Shopify
Gorgias
Zendesk
Redo
Loop Returns
ShipStation
VESYL
Salesforce
LivePerson
KANA
NetMAPS
Operations and Analytics:
Excel
Power BI
Qualtrics
Google Workspace
Microsoft Office Suite
Outlook
Zoom
Microsoft Teams
CDRlive
Workforce and Productivity :
Slack
Hubstaff
Citrix
IEX
NICE
SIP
Avaya
Siebel
AWBT
MICA
Strengths: <8efe80624d780eba0c6493ec45140364>Email and customer support
Order management and returns handling
Technical troubleshooting
Operations reporting and analytics
Empathy driven communication
Detail oriented and reliable
Fast learner and adaptable
Consistently exceeding metrics
I am passionate about delivering excellent customer experiences, improving workflows, and supporting team success. I thrive in fast paced environments and always aim to exceed expectations while maintaining professionalism and accuracy.
