• Customer-Centric Approach: Proven ability to handle customer inquiries, resolve issues promptly, and maintain high satisfaction levels.
• CRM & Ticketing Software: Skilled in using CRM and ticketing platforms like Helpscout, Zendesk, and Intercom to streamline customer support processes.
• SaaS Industry Experience: Adept at navigating the SaaS ecosystem, including subscription management, customer onboarding, and troubleshooting platform-specific issues to enhance user satisfaction and retention.
• Manual Software Testing: Conducted thorough testing to identify bugs, glitches, and functional issues in software applications.
• Moderation Expertise: Experienced in managing and moderating online communities across platforms such as Twitch, Kick, TT, -----------, Online Forums, Telegram, and WhatsApp, fostering positive and engaging environments.
• Gaming Support Industry Experience: Well-versed in providing technical support and moderation for gaming platforms and ensuring optimal player experiences through proactive community engagement and issue resolution.
• Payment Platforms: Experienced in operating SaaS subscription-based payment systems such as Chargebee, Stripe, and PayPal, ensuring smooth transaction management.
• Content Editing: YouTube editor with a keen eye for detail, enhancing clarity and engagement.
