Managing incoming calls, emails, or online appointment requests from
patients, and schedule appointments based on the availability of healthcare
providers and the patient's preferences.
Coordinating appointments between patients and healthcare providers,
ensuring that appointments are scheduled efficiently and appropriately
based on the patient's medical needs.
Keeping an organized and up-to-date appointment calendar, ensuring
that appointments are accurately recorded and that any changes or
cancellations are promptly updated.
Making reminder calls or sending messages to patients before their
scheduled appointments to confirm attendance, and provide any necessary
pre-appointment instructions, and minimize no-shows.
Providing excellent customer service to patients, addressing any
questions, concerns, or inquiries they may have regarding their
appointments or healthcare services.
Knowledge of commercial
insurances, Medicaid, and Medicare plans.
Exceptional customer service
skills.
Strong follow-through skills while
maintaining productivity.
Medical and dental benefits
verification skills.
Excellent multi-tasking and phone
skills.
Working knowledge of HIPAA
regulations, ICD, and CPT coding.
