I am a Remote Customer Support Specialist with 8+ years of experience handling email and chat-based support for e-commerce and service-based businesses. I specialize in managing customer inquiries, resolving account issues, and ensuring timely and accurate responses in high-volume environments.
I have extensive experience working with tickets, order-related concerns, and customer escalations including tracking issues, cancellations, returns, warranties, and refunds. I’m comfortable working independently, following processes, and maintaining organized and accurate records within CRM systems.
What I do best:
- Email and chat customer support (non-voice)
- Ticket management, follow-ups, and escalations
- Order processing (changes, cancellations, returns, refunds)
- Customer account and service inquiries
- CRM data entry and documentation
- Internal coordination for issue resolution
I also provide light administrative and research support when needed, including data entry, file organization, lead research, and basic LinkedIn sourcing.
Tools & systems:
Zendesk, Freshdesk, Five9, Zopim, Comm100, CRM platforms, Google Workspace (Docs, Sheets, Drive), Microsoft Office, Jira
Work style:
I am detail-oriented, reliable, and comfortable working in structured remote environments. I perform well in fast-paced support roles where accuracy, communication, and consistency are critical.
I am currently seeking a full-time remote position focused on customer support, with flexibility to assist in administrative or back-office tasks as part of the role.
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