• To provide support in Operations department
in all areas of administrative support and post
settlement services with a strong focus on
retention related duties
• Perform retention administration tasks
including but not limited to:
Complete margin tracker
Upload email requests
Respond to general retention queries via email
Manage retention inboxes o Complete rare
application process to existing loans, first point
QA identify and correct any errors in rate
breakup
• Data input
Undertakes any other task or duties across
operations as deemed necessary by the
management to achieve business goals
