I’m ----------- C. ----------- Jr., a 27-year-old professional residing in Lafilipina, Tagum City, Davao del Norte, Philippines. I am a college graduate with a degree in Special Needs Education, which has equipped me with patience, empathy, and strong interpersonal skills qualities that complement my professional experience in customer service and client-facing roles.
With nearly five years of diverse experience across the customer service, real estate, and insurance sectors in the BPO industry, I bring a well-rounded and results-driven approach to every opportunity.
My career began as a Customer Service Representative, where I served for almost two years. I handled intake calls, dispatching, and follow-up calls, assisting customers by managing three key personas to address and resolve car-related concerns efficiently. This role strengthened my skills in communication, coordination, and customer satisfaction.
Transitioning into real estate, I worked as an Appointment Setter, scheduling client meetings, maintaining strong relationships, and negotiating better deals—including successfully lowering property prices.
Later, I moved into the insurance sector, where I managed cold calling campaigns for Medicare and auto insurance. Here, I developed my sales expertise, exceeded quotas, and ensured excellent service delivery.
Currently exploring opportunities in virtual assistance, I am eager to apply my combined skills in communication, organization, sales, and customer service. My educational background, coupled with my industry experience, makes me adaptable, compassionate, and effective in managing a wide range of tasks and interactions.
Thank you for considering my application. I’m excited about the opportunity to join your team and contribute to your success with dedication and professionalism.
Skills that I offer as Customer Service Support:
Sales
Customer Service
??Email Support
Order Processing
Customer Engagement
Order Tracking
Customer Support
Chat Support
Answering Product Questions
Tracking packages
Online Market Research
Chat Support
Returns and Refunds
Checking Order Status
Real Estate Customer Service
Platforms that I used:
Google docs
ExcelEmail Checker
Call evo
Call Novo
CRM
