Senior IT Project & Program Manager | PMO & Service Delivery Leader
I am a results-driven IT Project & Program Manager with 16 years of experience leading complex technology initiatives across software development, cloud and infrastructure, enterprise applications, SaaS, HRIS, ERP, telecommunications, and IT service delivery.
I specialize in taking complex projects from initiation and discovery through planning, execution, UAT, deployment, and closure, while keeping stakeholders aligned, risks controlled, and delivery on track.
What I Bring:
Program & Project Leadership – Managed portfolios of 50+ IT service delivery projects with a 95% on-time delivery rate.
PMO & Governance – Built and optimized PMO frameworks, delivery standards, reporting structures, and governance models using PRINCE2, Agile, ITIL, and hybrid methodologies.
Technical Project Delivery – Experienced in SDLC, software development, cloud, ERP, HRIS, SaaS modernization, API integrations, CI/CD, and infrastructure projects.
Executive & Stakeholder Management – Comfortable working directly with executives, clients, technical teams, vendors, and cross-functional stakeholders.
Risk, Budget & Change Management – Strong in identifying risks and dependencies early, managing scope and change, and maintaining financial and delivery visibility.
Team Leadership – Led cross-functional teams of 40+ and coached project managers to improve delivery performance and accountability.
Process Improvement – Focused on creating practical, scalable processes that improve efficiency, transparency, and delivery consistency.
Remote Collaboration – Experienced working with distributed and multi-regional teams across technology and business functions.
Tools & Methodologies
PRINCE2 | Agile | Scrum | Kanban | ITIL | Hybrid Project Management | Microsoft Project | Excel | Jira | Confluence | SharePoint | Asana | SDLC | Azure | ERP | SAP | Microsoft Dynamics 365 | HRIS | SaaS | API Integration | CI/CD
Certifications
PRINCE2® | Certified Lean Six Sigma Green Belt (CLSSGB) | Certified Agile Practitioner
I am particularly interested in working with organizations that need a senior project/program leader who can bring structure to complex initiatives, improve delivery discipline, and turn strategic objectives into measurable results.
