? Act as the single point of contact for all computers and system related issues.
? Document thoroughly all i----------- in Service Now ticketing system.
? Relate, link, and assign i----------- to the appropriate teams and escalate when
systemic issues when needed.
? Ensures all queries are delivered within the SLA.
? Perform administration and access support through Active Directory, Citrix Director
and Office.
? Process Software Installation by deploying SSCMs the end users’ machine.
? Configure and troubleshoot Windows OS, VPN, Network Printer/Scanner, Office 365,
Citrix.
? Receiver/Workspace, and Laptop or Desktop concerns.
? Process Service Requests and provide updates to the users.
? Coordinate to the Knowledge Management Team to help us update our Knowledge
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