Results-driven and detail-oriented Customer Service Specialist with 3 years of
experience in Call Centre/ BPO industries. Demonstrated expertise in handling
customer inquiries, resolving issues and ensuring customer satisfaction with a proven
track record of 95% of target sales per month and 90% customer satisfaction. Adept at
leveraging Citrix CRM, CST or Customer Service Tools, One Magenta used in
Troubleshooting and Google Earth to develop and implement strategic initiatives that
enhance business performance. Possess strong problem-solving abilities and
exceptional communication skills, ensuring effective collaboration across
departments to achieve organizational goals. Committed to continuous learning and
staying updated with the latest industry trends to drive innovation and deliver
exceptional results.
