1. Conducted outbound calls to potential donors and clients on behalf of various accounts, including Winners Network and Mickey Scott Insurance.
2. Managed customer inquiries, order processing, and appointment scheduling for Winners Network, ensuring efficient operations and customer satisfaction.
3. Specialized in sales of telecommunications products for Winners Network, including DIRECTV, AT&T, and T-Mobile, achieving sales targets and driving revenue.
4. Handled email communication with customers for Winners Network, addressing inquiries, product interest, and resolving complaints promptly to maintain positive customer relationships.
5. Conducted outbound calls to business owners for Mickey Scott Insurance, offering trucking insurance quotes and generating leads for potential clients.
6. Utilized Vonage as the primary dialer for outbound calls, making at least 400 calls per shift and effectively communicating insurance options to drive interest and sales.
7. Addressed customer inquiries and complaints promptly, ensuring high levels of customer satisfaction and retention.
Implemented efficient lead tracking systems and utilized CRM tools such as Hubspot for client management and communication.
8. Recognized for outstanding performance, receiving the "Performer of the Year" award for exemplary work ethic and results.
