In my supervisory role, I ensured that direct reports performed their duties to a high standard, providing outstanding customer service. I managed payroll accuracy through specific checklists and quality review processes. I have a comprehensive background in luxury guest services, personally tending to elite guest arrivals and ensuring a seamless experience from pre-arrival preferences to post-stay feedback. My ability to handle guest complaints politely and effectively has been key to maintaining customer retention. Additionally, I was responsible for maintaining confidential and departmental records and preparing detailed reports on a daily, weekly, monthly, quarterly, and yearly basis. I am knowledgeable about brand activations and current promotions, actively participating in the Loyalty operations team to enhance guest experiences.
