E-commerce Expertise: Proficient in Shopify administration, order management, and Gorgias ticketing system for Shopify, Inbox for live chat.Customer Service Experience: 8 years of email support using Zendesk, Salesforce, and HelpScout; 11 years of live chat experience with Oracle Chat, SnapEngage, Salesforce, Shopify inbox, Helpscount chat.Technical Support: 11 years of experience in technical support, troubleshooting, and resolving customer issuesE-learning Design & Development: Expert in Articulate Storyline360 and Articulate Rise360Social Media Management: Skilled in managing Facebook, Instagram accounts and Tiktok affiliate and seller central management.Project Management: Extensive experience with G-suite and Basecamp for seamless project execution and team collaborationCommunication: Strong written communication skills with a proven ability to craft clear and professional responses
AI: Expertise in using AI tools (ChatGPT, Gemini, Deepseek)Typing Speed: Average typing speed of 80 WPMTech-Savvy: Highly knowledgeable in computer hardware (PC assembly, desktop/laptop servicing & troubleshooting), intermediate networking, mobile phone/portable device servicing and troubleshootingVPN Services: Extensive knowledge of VPN servicesOther Skills: Familiar with WordPress essentials, Google Docs, and proficient in iOS/Android troubleshooting
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