2+ years experience in Customer Service Support
1+ year experience in Operations Support
2+ years experience in Order Management
2+ years experience Administrative Assistance
Hello there, I'm Daphne from the Philippines. I’ve spent the past few years helping customers and businesses by keeping processes simple and stress-free. As a Customer Service Representative, I handle calls, emails, and chats — guiding customers from inquiry to resolution. Whether it’s orders, billing concerns, or account issues, I make sure everything is clear and handled properly. In my current role, I support high-volume U.S. accounts, assisting multiple customers daily while staying accurate and organized. I work well in fast-paced environments where quick, clear support matters, and I always make sure customers feel heard. I also have experience with hotel reservations, cancellations, refunds, and coordinating with partners to resolve issues smoothly.
Here's how I can help you
Customer support (phone, email, chat)
Billing, refunds, and dispute handling
Account management support
Customer account verification
KYC (know your customer)
Client issue resolution
Administrative support
Data entry and data validation
File management
Invoice processing
Appointment setting and follow-ups
CRM and ticket management
Operations and back-office support
Content planning & content creation
Social media and inbox management
Product listing management
Market research and competitor analysis
Inventory monitoring
Billing support
Online store support
Order management
Order processing
Order fulfillment
Order tracking
Shipment coordination
Vendor coordination
Chargeback handling
Order cancellation processing
Returns & refunds processing
Tools I'm proficient at
Zendesk, HTX, TimeWarp, HRTeamware, VPS, Canva, TikTok, Meta Business Suite, Hootsuite, Buffer, Planoly, Slack, Zoom, Skype, Google Meet, WhatsApp, Viber, Talkdesk, Avaya, Google Workspace (Gmail, Google Docs, Google Sheets, Google Forms, Google Drive), Microsoft Office (Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Outlook), ChatGPT, Grammarly
My Availability
I am available to work full-time, part-time, or 10–15 hours weekly, and I’m flexible working across U.S., Australia, UK, EU, and Canada time zones.
Invite me for an interview.
If you're looking for someone who can support your customers and keep your operations running smoothly, I'm available to ensure you meet your targets this year. Message me today and let's chat soon on how I can help you.
Administrative Management, Sales Support, Scheduling, Communication, English Speaking, Customer Support Management, Customer Relationship Management, Ecommerce, Sales, CRM, Project Management, Personal Assistant, Telemarketing, Inbound Sales
