I'm a Customer Success and Operations professional with 14+ years of experience helping SaaS, e-commerce, and tech-driven companies grow through strong customer relationships, operational excellence, and a results-driven mindset.
I specialize in onboarding, retention, and renewals, recently increasing customer retention by 28% and helping drive 15% portfolio growth through tailored expansion strategies. Whether it’s optimizing workflows or resolving escalations, I take pride in turning challenges into scalable solutions.
I'm passionate about building long-term client success, empowering teams, and driving product adoption across global and remote environments. Let’s connect if you’re looking for someone who leads with empathy, strategy, and results. :)
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