I have dedicated 8 wonderful years of my life working in the contact centre.
In that 8 wonderful years of working in the this field I have handled different campaigns or account that are mostly based in United States and Australia
as a customer service and technical representative.
I handled calls for a cable company, telecommunications and also I have experience in healthcare insurance company that process prior authorization.
My daily job routine was to assist clients over the phone regarding their bill, answer general inquiry about the products and services, process orders, Assisting them with their technical issues and provide troubleshooting steps over the phone and data gathering, appointment scheduling, data entry and prior authorization.
