Customer service professional with almost two decades of experience spanning corporate environments like Shell Business Operations and Citi BPS, through to remote support roles for e-commerce brands in beauty, wellness, medical supplies, and auto accessories.
I've led teams, managed multi-platform customer support across Shopify, Amazon, eBay, and Etsy, handled high-volume inboxes, and consistently kept customers feeling heard and taken care of. I'm comfortable across email, chat, and phone, and I take ownership of every role I'm in.
Tools I work with regularly: Zendesk, Gorgias, HelpScout, Klaviyo, Shopify, Slack, Asana, Notion, Google Sheets, and AI tools like Claude and ChatGPT.
My setup is reliable and remote-ready: Mac Mini M1 as my main machine, MacBook Pro as backup, 600Mbps fiber wired connection, and a 70Mbps mobile data backup.
If you're looking for someone dependable, experienced, and genuinely invested in delivering a great customer experience, I'd love to connect.
