Gorgias-Certified | Rockstar Agent | CSAT Hero | Top Seller — 7 years of turning customer problems into brand loyalty.
I am a Shopify Customer Support Specialist with 7+ years of experience serving US-based e-commerce and telco brands. I specialize in high-volume email support (80–150 tickets/day), order management, returns and refunds, and after-sales care using Shopify, Google Workspace, and Groove. Available for full-time remote work across US business hours.
I help Shopify brand owners deliver fast, empathetic, and resolution-focused customer support so they can focus on growing their business instead of managing every complaint themselves.
What I can do for your business:
• High-volume email support — 80 to 150 tickets per day
• Shopify order management, returns, refunds, and warranty claims
• Logistics coordination and shipment dispute resolution
• Live chat and SMS support handling 5 simultaneous conversations
• Multilingual customer support using Gemini AI and DeepL Translation
• CRM ticket management and accurate documentation
• After-sales care and customer retention support
Tools I use daily:
Shopify | Gorgias (Certified) | Groove | DeepL | Gemini AI | ChatGPT | Google Workspace| Canva | Zoom | Loom | -----------
Work History Highlights:
• Shopify Customer Support Specialist — Teddy Blocks, US-Based E-Commerce (Dec 2025 – Apr 2026)
• Delivered multilingual email support for Escher Zürich, a Swiss lifestyle brand, using AI translation tools to serve Swiss German-speaking customers
• Advisor II — Concentrix, US-Based Telco Mediacom (Nov 2021 – Apr 2026)
• Technical Support Representative II — Sitel/Foundever, DirecTV & AT&T (Jan 2019 – Oct 2021)
• Awarded "Exceptional Women of Sitel" (2021) for outstanding performance and consistency
