Hi there! I'm a seasoned BPO professional with over five years of solid experience in the customer service and sales industry, supporting US and Australian clients across various sectors — from telecommunications and retail to health insurance and finance.
Throughout my career, I've had the opportunity to wear many hats, including:
Technical & Customer Support for a major US telecommunications provider
Telesales Executive for an IT whitepages campaign
Billing Support Agent for a US health insurance account
Customer Retention Specialist for a telecom account
Inbound Sales Representative for Australian retail
Customer Service Representative for both US and AU retail companies
My adaptability and consistent performance have led to two significant promotions:
I was promoted to Subject Matter Expert (SME), handling inbound sales, escalations, and customer service across an entire Australian retail campaign.
I was further promoted as a Process Trainer, leading onboarding and upskilling programs for teams in US streaming, financial, and AU retail campaigns.
My training approach focuses on clarity, engagement, and results — and I love creating visually appealing materials. I have a working knowledge of Canva, which I use to design training aids, presentations, and process documentation.
If you're looking for someone who brings versatility, leadership, and a passion for delivering excellent customer experiences, I’d be happy to bring that same energy and expertise to your team.
Let’s connect and discuss how I can help your business thrive!
