With 17+ years in Quality Assurance and Trust & Safety, I've built my career on one thing: making sure quality and integrity hold up, even at scale. My background spans global technology, BPO, and fraud prevention, including 7+ years supporting large, fast-moving platform operations.
I bring hands-on expertise in quality auditing, AI model evaluation, content safety, fraud investigation, risk assessment, and policy compliance - backed by a strong foundation in data labeling, root cause analysis, coaching, SOP development, and quality reporting across APAC and global markets.
At ByteDance, I helped protect platform integrity by digging into high-risk content safety cases, setting quality standards, and closing the gaps between policy and practice - working closely with Operations, Product, Algorithm, and Training teams to strengthen both human review and AI-assisted enforcement.
I'm known for being data-driven and detail-oriented, with a knack for turning messy, ambiguous policies into clear, practical guidance. I do my best work independently, in fast-paced remote environments, juggling multiple priorities without losing sight of quality.
