I have over 12 years of BPO experience, including one year specializing in medical billing as a Virtual Assistant. I have handled end-to-end medical billing processes such as insurance eligibility verification, claim creation and submission, payment posting, denial and rejection management, appeals filing, and AR follow-ups. I have experience working with managed care home health billing, COVID-related claims, and behavioral and mental health claims for major payers including BCBS, Aetna, UHC, and Cigna. I am responsible for KPIs such as clean claim rate, timely filing, AR aging, denial resolution, payment accuracy, and productivity targets. My focus is on maintaining accuracy, maximizing reimbursements, and ensuring smooth revenue cycle operations through strong attention to detail and accountability.
