IT Support with proven experience leading daily operations as Acting Person in Charge (PIC) of the IT Department. Skilled in managing IT infrastructure, hardware server maintenance, NAS server administration, and network optimization to ensure maximum uptime and performance. Skilled at implementing cybersecurity measures, enforcing Active Directory policies, and streamlining IT support processes, achieving fast resolution times and high client satisfaction. Experienced in providing technical assistance to local staff, foreign clients, and senior management, as well as managing supplier contracts, budgeting, and IT asset inventories.
