Data Analysis and Visualization:
**Proficient in gathering, cleaning, and analyzing data related to revenue, sales, market information, and customer engagement metrics.
**Skilled at identifying patterns and areas in the data that signal potential improvements in business practices.
**Able to visualize data using graphs, charts, and other visual representations.
**Experienced in creating reports and presenting findings to teams or clients.
SQL Proficiency:
**Comfortable using SQL tools for data representation and deep dive analysis.
**Familiar with querying databases to extract relevant information.
Excel Proficiency:
**Comfortable with pivot tables, data representation, and creating charts.
**Able to leverage Excel for in-depth analysis and reporting.
Team Leadership (Microsoft Escalations Manager):
**Demonstrated history as a Team Lead in the outsourcing/offshoring industry.
**Skills in escalation resolution, reporting, and analysis.
**Proficient in managing escalations and providing technical support.
