Experienced Virtual Assistant and Customer Service Professional with over 10 years of experience in healthcare support, technical support, sales, and customer service. Skilled in assisting customers through phone, email, and chat, handling medical eligibility verification, teleconsultation coordination, medication management, billing, refunds, and order escalations. Strong background in resolving complex customer concerns, providing advanced technical support, and working closely with clinicians, pharmacies, engineering teams, and internal departments to ensure timely and effective solutions. Experienced in B2B and B2C sales, cold calling, and insurance customer support, with a proven ability to deliver excellent customer experiences while meeting performance goals in fast-paced remote environments.
