I hope you're having a wonderful day!
I am interested in joining your team as a Healthcare Virtual Assistant, Medical Biller, or
Revenue Cycle Specialist. With 3 years of experience in behavioral health and mental health
billing, combined with over 8 years of customer service, account management, and
leadership experience, I bring a strong background in healthcare operations, revenue cycle
management, and client support.
Areas of Expertise:
Revenue Cycle Management (RCM)
Accounts Receivable (A/R) Management
Insurance Eligibility & Benefits Verification
Prior Authorizations
Claims Submission and Processing
Payment Posting
Denial and Rejection Resolution
Appeals Management
Aging Claims Follow-Up
EOB & ERA Analysis
Psychotherapy, Telehealth, and EAP Billing
Credentialing Support
New Patient Onboarding
Provider and Patient Communication
In my previous role, I supported 20+ behavioral health providers across multiple clinics in
Utah, managing-----------claims daily and contributing to $30,000-$50,000 in weekly
collections. As a Claims Recovery Team Lead, I supervised follow-up operations, trained team
members, improved workflows, and helped maximize reimbursements while reducing
outstanding balances.
I have advanced experience with EHR platforms: SimplePractice, TherapyNotes,
Headway, Prompt, and Tebra, as well as payer portals: Availity, Optum Pay, UHC/UMR,
PEHP, Select Health, EMI, and many others.
Additionally, I am proficient in Microsoft Office, Google Workspace, Notion, RingCentral, Zoom, and surfshark, allowing me to effectively support both clinical and administrative operations in remote healthcare environments.
Known for my attention to detail, problem solving abilities, and results driven approach, I am
eager to contribute to your team and become a trusted partner who strengthens financial
performance while supporting exceptional patient care, ultimately simplifying your workload
and driving long-term success.
*Computer Setup: 12th Gen Intel(R) Core(TM) i5, 16gb RAM, Windows 11, with second monitor 24 inch
