If you're looking for just one person to trust with your Customer Support - I'm your guy. Here are my highlights:
?? Sole customer support representative, handling all inbound support calls, emails, and tickets while managing account relationships and onboarding clients. Closed over 20,000 tickets in 18 months with a median resolution time of 17 minutes.
?? Developed in-depth product expertise, allowing quick troubleshooting and contributing to a 93.6% customer satisfaction rating across thousands of interactions.
?? Managed a portfolio of small business accounts while independently handling all customer support inquiries. Successfully closed $30,000+ AUD in deals, excluding support-related purchases.
?? Managed migration of Support system from Gorgias to Intercom, building out the new platform including processes, automations, and systems.
?? Reports directly to CEO to collaborate on building solutions for customer pain points using customer feedback as jump off point.
Beyond this - I'm capable of more. I don't want to be just any freelancer, I want to be your partner. I look forward to adding value to your work, and I'm sure, together, we can get accomplish great things.
CV available upon request.
Beyond this - I'm capable of more. I don't want to be just any freelancer, I want to be your partner. I look forward to adding value to your work, and I'm sure, together, we can get accomplish great things.
CV available upon request.<button aria-expanded="true" aria-controls="air3-line-clamp-26" type="button" data-ev-label="line_clamp_toggle" data-ev-open="true" class="air3-btn-link-secondary" style="font-weight: 500; letter-spacing: inherit; color: rgb(16, 138, 0); cursor: pointer; text-decoration-line: underline; border-width: 0px; border-style: initial; border-color: initial; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; padding: 0px; white-space-collapse: collapse;"></button><button aria-expanded="true" aria-controls="air3-line-clamp-26" type="button" data-ev-label="line_clamp_toggle" data-ev-open="true" class="air3-btn-link-secondary" style="font-weight: 500; letter-spacing: inherit; color: rgb(16, 138, 0); cursor: pointer; text-decoration-line: underline; border-width: 0px; border-style: initial; border-color: initial; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; padding: 0px;"></button>
