CRM & Customer Service | Sales & Production Support | Promotional Products Industry | Apparel | Quoting | Production | Order Management
Hello there!
I’m a Freelance Virtual Assistant with over 4 years of experience specializing in the Promotional Products and Printing industry. My expertise is in sales support, CRM management, and order processing, supporting businesses with customer service while coordinating pricing and order management with suppliers.
I’ve handled everything from responding to customer inquiries and preparing quotes to managing CRMs, tracking sales pipelines, and ensuring on-time, accurate delivery with suppliers.
Tools I Excel With:
Productivity & Communication
- Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)
- Microsoft Products (Word, Excel, PowerPoint, Outlook)- Slack, WhatsApp, -----------, MS Teams
Project Management & Organization
- Asana
- Hoops CRM
- Apollo io
eCommerce & Operations
- Commonsku
- DecoNetwork
- QuickBooks Online
- Xero
- ShipStation
Sales, Marketing, & Customer Support
- LinkedIn
- Zendesk
- Social Media Platforms
Graphic Design & Creative Tools
- Canva
- Adobe Illustrator
AI Tools
- ChatGPT
How I Can Support You:
- Keep your CRM clean and organized, updating records, tracking leads, and scheduling follow-ups.
- Support your sales team with quotes, proposals, and order coordination.
- Research, source with suppliers and decorators to keep orders accurate and on time.
- Provide reliable customer service by handling inquiries, approvals, and updates.
- Assist with light design needs (mockups, product visuals, marketing materials) using Canva and Illustrator.
I’m passionate about keeping operations running smoothly and helping sales teams close deals faster. With my background in both sales support and CRM management, I make sure nothing falls through the cracks.
I also have hands-on knowledge of local pricing for garments and promo products in the AU and US market.
Let’s connect! I’d love to help with your business :)
Verified
