Customer Service Representative / 5+ Years BPO / Calls, Email & Scheduling

Hi, I’m Richelle, a Customer Service Representative with over 5 years of experience supporting U.S.-based customers through phone, email, and chat.

I specialize in handling customer inquiries, scheduling appointments, resolving issues, and providing a smooth and professional customer experience. I’m comfortable working in fast-paced environments and managing multiple tasks while maintaining accuracy and attention to detail.

I have experience with:
• Inbound and outbound calls
• Appointment scheduling and follow-ups
• Email and chat support
• CRM systems and data entry
• Handling frustrated customers calmly and professionally

I’m reliable, easy to work with, and always focused on delivering quality results. I’m currently looking for a long-term opportunity where I can contribute and grow with a team.