With a decade of experience spanning IT operations, customer success, and data engineering, I specialize in building scalable systems, CRM workflows, and automations that drive business efficiency. My expertise bridges the gap between high-level project management and deep technical implementation.
In my recent roles as an Operations Manager and GoHighLevel Specialist, I have designed robust CRM pipelines, built automated outbound lead generation engines using tools like Clay and Instantly, and streamlined complex internal workflows to eliminate manual administration. My technical foundation as a Senior Data Analyst and Cloud Service Manager allows me to expertly manage ETL pipelines (Alteryx, SQL), maintain 99.66% SLA compliance for enterprise clients, and coordinate cross-functional teams.
I am passionate about solving operational bottlenecks and taking true ownership of a business’s technical ecosystem. Whether it is optimizing client onboarding in GoHighLevel, maintaining critical SOPs in Notion, or troubleshooting backend data pipelines, I bring a proactive, people-first mindset to every challenge, ensuring teams deliver high-quality results faster. I’m an IT and operations professional with experience across data engineering, project management, customer success, and technical support. I specialize in building efficient systems; automating workflows, supporting complex data pipelines, improving service delivery, and coordinating cross-functional teams to keep projects moving.
I’ve worked with enterprise clients, internal teams, and product development groups, leading initiatives that strengthen operations, enhance reporting accuracy, and improve customer experience. My background includes ETL development, SQL, service delivery leadership, and managing sprint-based technical projects involving UX, frontend, backend, and AI tools.
I’m passionate about solving operational bottlenecks, simplifying processes, and helping teams deliver high-quality results faster.
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