Extensive experience in workforce
management and contact center
operations, having served in key
analytical and supervisory roles at
VFA, ResultsCX. My expertise includes
creating effective contact center
schedules, accurate forecasting, and
launching new CRM systems,
consistently meeting service level
agreements and staffing
requirements.
I excel in team leadership, providing
actionable insights and coaching to
enhance performance. With a strong
background in real-time monitoring
and customer service, I am adept at
optimizing operational efficiency and
improving overall service quality.
Verified
