- Experienced IT Professional with 16 years of working in IT Service Operations with a focus on Vendor Management, Service Management and Service Delivery.
- Have years of experience in end-to-end IT Service Management processes, I-----------, Problem and Change management, IT Security management, Project management, vendor relationship management, and supply chain optimization across diverse industries.
- Expertise in negotiating contracts, SLA design, reducing costs, and enhancing vendor performance through strategic partnerships and continuous improvement initiatives. Adept at creating customer relationships, Service Providers and understanding their needs.
- Established customer-oriented mindset to achieve target SLA, improve customer satisfaction and enhance relationships.
- Possess effective communication and interpersonal skills for delivering excellent customer service.
