A results-driven and compassionate professional with over two years of experience supporting a multinational company serving the Philippines, Australia, & New Zealand market. Skilled in consumer engagement, social media management, administrative coordination, and cross-functional collaboration within internal and external teams, I’m passionate about creating meaningful connections between brands and customers. Known for my “whatever-it-takes” mindset and willingness to learn, I thrive in fast-paced, collaborative environments and take pride in delivering quality work that makes an impact. I have handles inbound & outbound calls, official brand websites, social media pages, and email.
I've worked with:
-Unilever Philippines (over 25+ brands)
-Unilever Australia (over 30+ brands)
-Unilever New Zealand (over 30+ brands)
Tools I've familiar myself with (of course, not limited to this!):
-Sprinklr (high-volume social media engagement across multiple brands, tracked response times, categorized inquiries, and pulled performance reports)
-Meta Business Suite (Scheduled posts, monitored insights, and managed comments and inboxes for Facebook and Instagram)
-Salesforce (Logged customer interactions, escalated complex cases, tracked resolutions, and supported CX reporting)
-Internal ticketing systems (Ensured timely follow-ups and accurate documentation of customer issues)
-Canva (Created and repurposed social media graphics, templates, and basic video edits)
-Capcut (Edited basic short-form videos and clips for social media use)
-Google Workspace (Reporting, documentation, coordination, cross-team collaboration, organized metrics, tracked KPIs, and summarized insights)
Scale of Work:
-Managed 40+ brands simultaneously across Facebook, Instagram, and TikTok
-Supported PH, AU, and NZ markets, handling region-specific brand voice and customer expectations
-Responded to high-volume daily inquiries, comments, and DMs across platforms
-Maintained 24-hour response time SLA for all customer queries and complaints
-Helped protect brand reputation by delivering empathetic, on-brand responses
-Supported high customer satisfaction by accurately resolving issues and escalating when needed
-Contributed insights from social media and CRM data to improve customer experience processes
-Balanced multiple brands, tools, and priorities without sacrificing quality
-Collaborated with internal teams to resolve complex cases efficiently
-Adapted quickly to changing guidelines, campaigns, and brand requirements
If you are interested to hire me or inquire about the services that I offer, you can send me a direct email at: -----------
Looking forward to doing business with you!
